We may collect the following categories of information:

• Contact information, such as name, email address, phone number, billing address, and shipping address
• Order information, such as products purchased, order history, payment status, returns, refunds, warranty claims, and customer service communications
• Payment-related information processed by our payment providers. We do not store full payment card numbers on our own systems
• Device and usage information, such as IP address, browser type, device type, pages viewed, referring pages, and site interactions
• Marketing preferences, such as email subscription status and communication preferences

We use information to:

• Process and fulfill orders
• Provide shipping, tracking, returns, refunds, warranty support, and customer service
• Communicate with you about your order, account, inquiries, or support requests
• Improve our products, website, customer experience, and operations
• Send marketing communications where permitted by law and based on your preferences
• Detect, prevent, and address fraud, security issues, policy violations, or misuse
• Comply with legal, tax, accounting, and regulatory obligations

We may share information with service providers and partners who help us operate our business, including ecommerce platform providers, payment processors, fulfillment and shipping providers, customer service tools, analytics providers, email and marketing providers, fraud prevention providers, tax and accounting providers, and professional advisors.

We may also disclose information when required by law, to protect our rights or safety, to respond to legal process, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the site, remember preferences, understand site performance, measure marketing effectiveness, and improve the customer experience.

Your browser may allow you to block or delete cookies. Some site features may not function properly if cookies are disabled.

If you subscribe to marketing emails, we may send you product updates, promotions, launch news, and other brand communications. You can unsubscribe from marketing emails by using the unsubscribe link in our emails. We may still send transactional or service-related messages related to your orders or account.

We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, warranty administration, legal compliance, accounting, dispute resolution, and business operations.

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no system, website, or transmission method is completely secure.

Depending on where you live, you may have rights to request access to, correction of, deletion of, or portability of certain personal information. You may also have the right to opt out of certain uses or disclosures of personal information.

To submit a privacy request, contact us at support@thenakedkitchen.co. We may need to verify your identity before completing a request.

Our site and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Our site may include links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.